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Rocana Hotel Kuantan, Kuantan

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From31US$ /night
Check-in
04Dec2024Select date
Check-out
05Dec2024Select date
Rooms and Guests2 Guest, 1 Room
Key details

About the Hotel

B2-B10, Lorong Tun Ismail 8, Sri Dagangan II, Kuantan, Malaysia

Rocana Hotel Kuantan, established in 2012, is positioned in the heart of Kuantan City. It serves as a convenient lodging choice for visitors due to its proximity to shopping malls and commercial areas. The hotel's name, derived from the Sanskrit word 'rocana', means bright, shining, and radiant, reflecting its commitment to hospitality.

Location

The hotel is ideally situated within walking distance of three major shopping malls and local attractions, like Darulmakmur Stadium and Wan Fo Tien Temple. It is also a short 10-minute drive from Teluk Cempedak and the Urban Transformation Centre, enhancing its accessibility.

Rooms

The hotel features 87 guest rooms decorated in contemporary styles with light timber accents. All rooms are smoke-free and equipped with amenities such as free Wi-Fi, ergonomic furniture, and flat-screen TVs. Various room types cater to different needs, including standard, superior, deluxe, and suites for greater comfort.

Eat & Drink

The Café offers a cozy atmosphere for dining near the lobby, complemented by an adjoining open-air terrace. Guests can choose from local and Western favorites on the à la carte menu or consult the Café ambassador for special customized meals. It serves as a venue for breakfast, business lunches, and private dinner events.

Leisure & Business

Rocana Hotel provides several business amenities, including a business center and three meeting rooms equipped with standard event equipment and advanced technology. The hotel is designed to accommodate various events and meetings, with flexible seating arrangements available for diverse setups.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Deluxe Double Room
Max:
2 persons
37 m² 
Bed options:
1 King Size Bed
Shower
Air conditioning
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Superior Room
Max:
2 persons
31 m² 
Bed options:
1 King Size Bed
Shower
Air conditioning
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Superior Twin Room
Max:
2 persons
31 m² 
Bed options:
2 Single beds
Shower
Air conditioning
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Getting around

A list of all available modes of transport

City Center
Kuantan1700 ft
Airports
Sultan Haji Ahmad Shah (KUA) 13.0 mi
Kerteh (KTE) 66.3 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • No smoking on site
  • Wi-Fi
  • Free parking
  • Off-site parking lot
  • Safe deposit box
  • 24-hour reception
  • No pets allowed
  • 24-hour security
  • Baggage storage
  • Elevator
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Guest Parking

  • Electric kettle

Services

  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning

Dining

  • Restaurant

Business

  • Meeting/ Banquet facilities
  • Fax/Photocopying

Room features

  • Air conditioning
  • Mini-bar
  • Sitting area
  • Tea and coffee facilities
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle

Media

  • Flat-screen TV

Room decor

  • Parquet floor
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Location

B2-B10, Lorong Tun Ismail 8, Sri Dagangan II, Kuantan, Malaysia
Map view
B2-B10, Lorong Tun Ismail 8, Sri Dagangan II, Kuantan, Malaysia
Nearby
Shopping Area
East Coast Mall
1900 ft
Shopping Area
Kuantan City Mall
400 ft
Shopping Area
GSC
1000 ft
Restaurants
De Garden
300 ft
Lorong Tun Ismail 12 No. A-1 Grd Floor
Zam Zam Arabic Restaurant
500 ft
N 0. Jalan Tun Ismail 1 Sri Dagangan
Burger Bakar BOSS
600 ft
A23
Kayu Street Cafe
1300 ft
A175 Jalan Tun Ismail
Berjaya Megamall
1600 ft
Jln Tun Ismail
Hot And Roll Berjaya Megamall Kuantan
1300 ft
Berjaya Megamall Kuantan Jalan Tun Ismail
Swan Seafood Restaurant
1500 ft
Ground Floor Grand Continental Hotel Jalan Gambut 25000

Reviews and Ratings

Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Convenient location
Friendly staff
Run down rooms
Noise issue
7.0/10
Very good
Rooms
6.5
Location
9.1
Service
6.8
Dining
6.8
Guest reviews
7.0/10
based on 10 review
8.1
8.1/10based on 644 review
James
United States of America, August  2024
6.2/10

I stayed at this hotel and found the location to be super convenient, right in the heart of the city and close to multiple malls. However, the rooms definitely need some attention as they felt quite run down and there was some noise that kept me awake at night. The staff were nice and generally helpful, but I think a bit more training would enhance the service experience. Overall, it had its ups and downs, but it wasn’t quite the relaxing stay I hoped for.

Rooms
5.0
The rooms were in need of some serious refurbishment. The walls were dirty, and there was an annoying beeping sound that persisted throughout my stay. The bed was too soft for my liking, making it uncomfortable overall.
Service
6.0
The staff were friendly and helpful but could have gone the extra mile to improve the service. For instance, faster table clean-ups and a quicker replenishment of food would have made a difference.
Location
9.0
The location was a major plus for this hotel. It was right in the middle of the city, making it easy to access important places and being close to three malls was really convenient.
Dining
7.0
I found the dining options to be decent, with a good variety of Asian and Western food, but I wish the service during meal times was more efficient.
Facilities
5.0
The hotel had basic facilities but lacked the luxury and modern touch that I had expected. Improvements are definitely needed.
Convenient location
Run down rooms
Gerald
United States of America, August  2024
6.8/10

This hotel is in the heart of Kuantan city, making it convenient for shopping and dining. The rooms are clean and spacious, although they face a pub which can be noisy. The staff, while polite, struggled a bit with communication, especially regarding Wi-Fi access. The breakfast offered a limited variety but was still OK. Overall, it’s a decent place for a stay, but improvements in service and dining variety could enhance the experience.

Rooms
7.0
The rooms were clean, spacious, and had good lighting, but they faced a pub, which could get a bit noisy.
Service
5.0
The staff were nice and polite, but there were some communication issues, especially when asking for an extra room key card and understanding the Wi-Fi setup.
Location
9.0
The hotel is strategically located right beside the beach and within walking distance to the nearest shopping mall, making it very convenient.
Dining
6.0
The breakfast could have had more varieties, especially local fruits, but overall it was satisfactory.
Facilities
7.0
The hotel had basic facilities, but there is room for improvement in terms of amenities.
Don
United States of America, August  2024
7.0/10

The hotel is conveniently located close to shopping malls and restaurants, making it easy to explore the area. My room was spacious but had a bit of a run-down feel. The service was friendly and efficiently handled my requests, and the breakfast was tasty. However, the hotel's amenities could use some updates, and the Wi-Fi, which is an additional charge, was less than ideal.

Rooms
6.0
The room was spacious but a bit run down.
Service
8.0
The service was friendly and accommodating, with a tasty breakfast to start the day.
Location
9.0
The location is very good, with easy access to shopping centers and restaurants.
Dining
7.0
Breakfast was good, offering a variety of options.
Facilities
5.0
The facilities felt a bit outdated and could use some improvements.
Roger
United States of America, June  2024
6.6/10

I had a mixed experience at this hotel. On one hand, the location is great, close to shopping and dining options, which made it easy to explore the area. The staff was friendly, but I felt that the service could have been more helpful and attentive. Unfortunately, the rooms left something to be desired, especially with cleanliness in the bathroom. The dining options were decent, but a bit limited for my taste. Overall, it’s a good place for the price, but improvements could be made.

Rooms
6.0
The room was comfortable, but the bathroom had a wall that hadn't been cleaned in weeks, which was disappointing.
Service
5.0
While the staff was friendly, I felt they could use better training to help with customer needs and provide clearer information, especially regarding a large bed availability and parking directions.
Location
8.0
The hotel is right in the heart of the city, making it very convenient for shopping and dining, but be prepared for some noise at night due to nearby clubs.
Dining
7.0
The dining options were nice with a good mix of Asian and Western dishes, but the variety could definitely be improved.
Facilities
7.0
Facilities were decent; nothing exceptional but they got the job done.
Thomas
United States of America, June  2024
8.2/10

I had a really pleasant stay at this hotel! The location is fantastic, nestled right next to a shopping mall and just a short distance from beautiful beaches. The rooms are spacious and clean, letting in plenty of sunlight, though a little more attention to detail would have made them perfect. The staff was incredibly friendly and responsive, which made my experience even better. The dining options were decent, but I wish there were more variety for breakfast. Overall, it’s great value for money, with only a few things to improve.

Rooms
8.0
The rooms were spacious and clean, with plenty of sunlight coming in to start my day off positively. However, I felt they could use some soft finishing touches to enhance comfort.
Service
9.0
The staff was amazing! They were very responsive and helpful, even confirming my stay with a call at 1 AM, which I really appreciated.
Location
10.0
The hotel is located in the heart of Kuantan city, right next to a shopping mall and close to several dining spots, making it super convenient for everything I needed.
Dining
7.0
I was surprised that they changed the breakfast dishes every day, which kept it interesting. While there could have been more variety, everything I tried was delicious.
Facilities
7.0
The amenities were good, but nothing extraordinary stood out for facilities.
Edgar
United States of America, June  2024
8.4/10

I had a lovely stay at this hotel, conveniently located near several shopping malls and cafes. The rooms were spacious and clean, which made my experience quite comfortable. The staff were friendly and provided great service, but I wish the dining options were a bit more varied. Overall, the hotel offered good value for money with its amenities and comfort.

Rooms
8.0
The rooms were spacious and clean, providing a comfortable environment to relax in after a busy day.
Service
9.0
The staff were friendly and provided great service throughout my stay, ensuring that everything went smoothly.
Location
10.0
The hotel is in a great location, within walking distance to several shopping malls, cafes, and other amenities.
Dining
7.0
While the dining experience was fine, I felt there could have been more variety in the food options.
Facilities
8.0
The hotel has excellent facilities that made my stay comfortable and enjoyable.
Stephen
United States of America, May  2024
7.2/10

I found the hotel to be conveniently located in Kuantan, quite close to shops and attractions. The rooms were clean and well maintained, although a bit dated, and the service was friendly but could use some improvements in efficiency. Dining options were fairly good considering the price, but I wish there were a few more choices. Overall, it offers a decent stay with some room for improvement.

Rooms
7.0
The rooms were clean and comfortable, but looked a little dated and weren't ready when we checked in at 2 pm.
Service
6.0
The staff was friendly, but they really need to work on being more attentive, especially during busy times.
Location
9.0
The hotel is very conveniently located in the center of Kuantan, making it easy to access shopping and attractions.
Dining
7.0
The dining experience was fine for me, not too many choices but reasonable for the price, although I think they could add more local fruit options.
Facilities
7.0
Facilities were decent but not exceptional, and I didn't explore many amenities.
Joe
United States of America, April  2024
7.2/10

The hotel is conveniently located in the heart of the city, making it easy to access major attractions and shopping areas. While the rooms were generally clean and tidy, I noticed a few dated spots, like the floor and some bathroom details that needed attention. The service had its moments; some staff were helpful and courteous, but there were definitely areas for improvement, especially in the dining area during busy times. Overall, it offers decent value for money considering its location.

Rooms
6.0
The rooms were mostly clean and tidy, but certain areas like the floor felt a bit dated. There was one bathroom wall that had been dirty for weeks, which was disappointing.
Service
7.0
The staff at the reception were always helpful and polite, but the service in the dining area could improve, especially with cleaning tables and ensuring utensils are sufficient during busy times.
Location
9.0
The hotel's location is excellent, situated just a short 3-5 minute walk from shopping areas and dining options. It was also conveniently located near a beautiful mosque.
Dining
7.0
Dining options were fine, with a fair variety of both Asian and Western food, but the selection was somewhat limited. I appreciated the coffee machine which offered a good variety for coffee lovers.
Facilities
7.0
Facilities were decent, but there is definitely room for enhancement, especially with quicker replenishment of food at the buffet.
Derek
United States of America, April  2024
7.0/10

I had a decent stay at this hotel in Kuantan. The location is great, being centrally located with easy access to malls and restaurants. However, my room wasn’t absolutely clean, and the service could have been more attentive. The dining options were limited, but considering the price, it was fair. Overall, it’s a good value for money, but some improvements are needed.

Rooms
6.0
The room I stayed in was slightly dirty, with some stains on the edges of the bed wood, which was disappointing. It was comfortable and had nice corner windows, though.
Service
7.0
The staff was friendly and helpful, but it seemed like they were overwhelmed and missed some basic service aspects, like reminding guests to use utensils at the buffet.
Location
9.0
The hotel is perfectly situated in downtown Kuantan, close to food options and major malls, making it easy to get around.
Dining
6.0
Dining was just okay; there weren’t many choices for breakfast, but it was a standard mix of local and western dishes at a reasonable price.
Facilities
7.0
The facilities are decent, but nothing out of the ordinary. The hotel met my basic needs.
Ray
United States of America, April  2024
7.0/10

I had a decent stay at this hotel. The location is fantastic, being right next to a shopping mall and just a short drive to the beach. The rooms are spacious and comfortable, though they could use some upgrades like the air conditioning unit. The service was helpful and quick to respond, but I think the staff could be trained to go the extra mile. Overall, it's a good value for money with some room for improvement.

Rooms
7.0
The rooms are spacious with a large bed and washroom, but the air conditioning unit was broken, and I had no extra key for the twin-bedded room.
Service
6.0
While the staff was friendly and responded quickly to fix a faulty water heater, they need to be better trained to go a bit out of their way to assist guests.
Location
9.0
The hotel's location is great, right next to a shopping mall and close to all the facilities I needed, like restaurants and shops.
Dining
7.0
The dining options had a sufficient variety for a short stay, with a nice spread of Asian and Western food, but it could be improved with more breakfast choices.
Facilities
6.0
Facilities were decent, but there is potential for improvement, especially with lighting around the hotel.
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Rooms and Guests2 Guest, 1 Room